Why is my account not upgrading even though I have paid?
If your account isn't upgrading after payment, try these steps:
1. Restore Purchase:
• Tap "More" in the bottom navigation
• Select "App Settings"
• Scroll to "Backup & Sync"
• Tap "Restore Purchase"
If that doesn't work, the issue might be:
• You've previously subscribed and the previous account is getting the upgrade
• Your Apple account email differs from your sign-up email
• You may have signed up with an email but logged in via Apple, Google or Facebook which may use another email address, try logging in with your original account email
In these cases:
1. Email us at support@careclinic.io
2. Include your account email and purchase details
3. We'll investigate and resolve the issue
For faster resolution, check if you're signed in with the correct Apple ID that made the purchase. If you're still experiencing issues, don't hesitate to reach out for support.
1. Restore Purchase:
• Tap "More" in the bottom navigation
• Select "App Settings"
• Scroll to "Backup & Sync"
• Tap "Restore Purchase"
If that doesn't work, the issue might be:
• You've previously subscribed and the previous account is getting the upgrade
• Your Apple account email differs from your sign-up email
• You may have signed up with an email but logged in via Apple, Google or Facebook which may use another email address, try logging in with your original account email
In these cases:
1. Email us at support@careclinic.io
2. Include your account email and purchase details
3. We'll investigate and resolve the issue
For faster resolution, check if you're signed in with the correct Apple ID that made the purchase. If you're still experiencing issues, don't hesitate to reach out for support.
Last updated: September 27, 2025
