What should I do if a Care Team member is not receiving invitations or shared reports?
If a Care Team member isn't receiving invitations or shared reports:
1. Check their email address in "More" > "My Care Team"
2. Ensure the email is correct and try resending the invitation
3. Ask them to check their spam folder
4. Verify their permissions are set correctly for viewing reports
5. For healthcare providers, ensure "Share Reports" is toggled on
Additionally, if the dependent (patient) or caregiver (provider) has their email settings set to 'Disable All Emails' they may not recieve an invite email. In this case, please add a user by their username and have the dependent accept the request from the app directly. They may also re-enable emails by logging into the web platform to enable Care Team related emails.
If problems persist:
1. Remove the member from your Care Team
2. Re-add them with a fresh invitation (potentially using a different invite method)
3. If issues continue, contact us support for assistance
1. Check their email address in "More" > "My Care Team"
2. Ensure the email is correct and try resending the invitation
3. Ask them to check their spam folder
4. Verify their permissions are set correctly for viewing reports
5. For healthcare providers, ensure "Share Reports" is toggled on
Additionally, if the dependent (patient) or caregiver (provider) has their email settings set to 'Disable All Emails' they may not recieve an invite email. In this case, please add a user by their username and have the dependent accept the request from the app directly. They may also re-enable emails by logging into the web platform to enable Care Team related emails.
If problems persist:
1. Remove the member from your Care Team
2. Re-add them with a fresh invitation (potentially using a different invite method)
3. If issues continue, contact us support for assistance
Last updated: January 9, 2026
