What should I do if a Care Team member is not receiving invitations or shared reports?
If a Care Team member isn't receiving invitations or shared reports:
1. Check their email address in "More" > "My Care Team"
2. Ensure the email is correct and try resending the invitation
3. Ask them to check their spam folder
4. Verify their permissions are set correctly for viewing reports
5. For healthcare providers, ensure "Share Reports" is toggled on
If problems persist:
1. Remove the member from your Care Team
2. Re-add them with a fresh invitation (potentially using a different invite method)
3. If issues continue, contact us support for assistance
1. Check their email address in "More" > "My Care Team"
2. Ensure the email is correct and try resending the invitation
3. Ask them to check their spam folder
4. Verify their permissions are set correctly for viewing reports
5. For healthcare providers, ensure "Share Reports" is toggled on
If problems persist:
1. Remove the member from your Care Team
2. Re-add them with a fresh invitation (potentially using a different invite method)
3. If issues continue, contact us support for assistance
Last updated: August 14, 2025