Why is there no data showing in my timeline even after I have setup an integration?
If you're not seeing data after setting up an integration, try these steps:
1. Confirm data exists in Apple Health or your wearable device (e.g., Fitbit)
2. Verify you've selected the correct backfill dates
3. Ensure the app has had sufficient time to sync everything
4. Check for any active filters that might be hiding data in your Timeline
5. Confirm you've granted our app access in your iPhone Settings
6. Try toggling the switch for the data you want imported off and on to retrigger syncing
7. Log out and log back in
If issues persist:
• Double-check permissions in your device settings
• Contact our support team for further assistance
1. Confirm data exists in Apple Health or your wearable device (e.g., Fitbit)
2. Verify you've selected the correct backfill dates
3. Ensure the app has had sufficient time to sync everything
4. Check for any active filters that might be hiding data in your Timeline
5. Confirm you've granted our app access in your iPhone Settings
6. Try toggling the switch for the data you want imported off and on to retrigger syncing
7. Log out and log back in
If issues persist:
• Double-check permissions in your device settings
• Contact our support team for further assistance
Last updated: August 10, 2025